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  • Systems Controller

    1. JOB IDENTIFICATION

    Job Title: Systems Controller/Network supervisor
    Department: Operations
    Job Title Reports To: Systems Supervisor

    2. MAIN PURPOSE OF THE JOB

    Responsible for monitoring merchant transactions and terminal performance and provide timely and accuratedata. Configuration, Installation, deployment and support of terminals.

    3 PRINCIPLE RESPONSIBILITIES

    Key Responsibilities

    1. Monitoring of online merchant transactions.
    2. Perform and provide half hourly reports on merchant transactions
    3. Installation and Configuration of POS terminals
    4. Deployment and support of Merchant terminals.
    5. Merchant training and support.
    6. Assist in accurate upload of merchant information into the Paystream billing system.
    7. Assist in End of day (EOD) processing, printing E.O.D reports and taking E.O.D backups
    8. Assist in End of month (EOM) routines, printing statements and E.O.M reports, taking E.O.M backups
    9. Offer support during new systems installation and upgrades
    10. Any other duties that are assigned from time to time

    4. Other Responsibilities

    1. Ensure safe storage of data both live and backups.
    2. Email setup and support for users inhouse.

    5. PERSON SPECIFICATION

    5.1 Knowledge & Skills
    KCB, Kenswitch, Mobile Operator & Ts3 procedures

    5.2 Personal Attributes
    Attention to detail
    Ability to work with laid out procedures Keen on follow up in problem solving
    Self motivated
    Calm in the face of crisis
    Strict adherence to deadlines

    5.3 Physical demands
    Working long hours

    APPLICATION CLOSED

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