LEARNING & DEVELOPMENT OFFICER

Job Brief

A reputable 5star hotel in the capital of Ghana is looking for an experienced Learning and Development (L&D) Officer. The L&D Officer is responsible for identifying staff training and development needs, and for planning, organizing and overseeing appropriate training. He/She will help with the ongoing, long-term improvement of employees’ skills, enabling them to fulfil their potential within their organization.

 

Key Responsibilities

  • Conducting job evaluation surveys
  • Liaising with managers and interviewing employees at all levels to identify and assess training and development needs.
  • Design and expand training and development programmes based on the needs of the organization and the individual.
  • Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
  • Delivering and overseeing the training of individuals or groups of employees.
  • Keep up to date with developments in training in the hospitality industry by reading relevant journals, going to meetings and attending relevant courses.
  • Compiling and presenting information.
  • Implementing, advising on and monitoring appraisal schemes.
  • Supervising and monitoring progress made via training programmes or schemes.
  • Ensuring employees receive statutory required training.
  • Designing and assessing training programmes.

 

Key Skills/Requirements

  • Bachelor degree in Hospitality Management or Business Administration.
  • At least 3 years of work experience in the field of L&D.
  • Good time-keeping skills to effectively manage training schedules.
  • Personal commitment to improve knowledge and skills.
  • Strong written and oral communication skills, in English.
  • Organizational and planning skills to manage time and meet deadlines and objectives.
  • Problem-solving and negotiation skills.
  • Must be able to initiate and offer new ideas.

 

 

 

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