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  • French Speaking Operations Coordinator

    Job Brief
    A FMCG company that export frozen around the world is looking for a Operations Coordinator. The Operations Coordinator will coordinate the deliveries, installations and other delivery services for several key customer accounts, including internal resources and third party suppliers.

    Responsibilities:

    • Take customer orders for deliveries and installations from allocated key customers
    • Plan the service delivery using internal and external resources
    • Raise relevant paperwork and maintain up to date information on the department’s computer system
    • Provide quotations to customers on request
    • Liaise with customers, keeping the customer constantly updated during all stages of the service delivery
    • Work with internal staff to ensure a professional and efficient delivery of the service
    • Order services as required from third party suppliers in relation to customer’s requirements
    • Troubleshoot problems arising with service deliveries and provide solutions or work-arounds
    • Bill customer orders on completion of service delivery
    • Deal with ad-hoc customer enquiries
    • Be available on-call (via mobile) during customer service delivery out of business hours
    • Sign off supplier invoices against customer services

    Requirement

    • A degree in business or economics or relevant proven experience.
    • Ideal candidate must be able to speak french and has HR exposure and good negotiation skills
    • Three (3) or more years customer service experience
    • Excellent understanding of the market place.
    • Systems development and financial experience preferred
    • Experience in a on-site service delivery (eg Field Engineers), transport or logistics environment is essential
    • Previous experience in planning or scheduling resources is desirable
    • Good general level of education
    • Good team member who can also work on own initiative
    • A Flexible and Can-do attitude
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