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  • CHIEF OPERATION OFFICER (COO)

    Job Brief

    The COO will oversee all operational functions for the company and he/she is responsible for managing all hands-on operational aspects of the Company.  He will also ensure that the company has the proper operational controls in place to effectively grow the business and ensure financial viability.

    Key Responsibilities

    • Responsible for all activities when CEO is absent;
    • Work closely with the CEO to develop and accomplish goals and strategic plans established by board members and executives of the Company;
    • Spearhead the development, communication and implementation of effective growth strategies and processes;
    • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization;
    • Responsible for the measurement and effectiveness of all internal and external operational processes;
    • Day-to-day responsibilities and strategic planning activities;
    • Marshalling limited resources to the most productive uses with the aim of creating maximum value for the company’s stakeholders;
    • Developing and cascading the organization’s strategy/mission statement to the lower-ranking staff, and recommending and implementing approved and appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals;
    • Planning by prioritizing customer, employee, and organizational requirements;
    • Maintaining and monitoring staffing levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfil organizational requirements;
    • Driving performance measures for the operation (including a consideration of efficiency versus effectiveness);
    • Being in the spotlight. Need to manage the luxury of working behind a “public” figure both inside and outside the organization and must learn how to manage this additional obligation.
    • Provide timely, accurate and complete reports on the operating condition of the Company;
    • Remain knowledgeable of market and industry trends, competitors, and all aspects of the Company’s market;
    • Establish key performance indicators for management of the operations team;
    • Responsible for capital planning and expenditures;
    • Establish commission structures, training and long and short-term goals for the operations team;
    • Gather and analyze industry tends to assist in developing corporate strategy;
    • Represent the Company at various community activities, and meet and network regularly with business leaders in the community;
    • Any other duties in line with the role, which may be assigned from time to time.

    Key Requirements

    • University degree in Project Management, Marketing or equivalent.
    • Practical sales and marketing training and/or certification.
    • At least 5 years’ relevant experience, 2 of which must be in a senior level position.
    • Ability to design and implement operations policies and strategies.
    • Excellent communication skills.
    • Ability to manage people and lead a team.
    • Ability to delegate effectively.
    • Excellent analytical skills.
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