CHIEF OPERATION OFFICER (COO)

Job Brief

The COO will oversee all operational functions for the company and he/she is responsible for managing all hands-on operational aspects of the Company.  He will also ensure that the company has the proper operational controls in place to effectively grow the business and ensure financial viability.

Key Responsibilities

  • Responsible for all activities when CEO is absent;
  • Work closely with the CEO to develop and accomplish goals and strategic plans established by board members and executives of the Company;
  • Spearhead the development, communication and implementation of effective growth strategies and processes;
  • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization;
  • Responsible for the measurement and effectiveness of all internal and external operational processes;
  • Day-to-day responsibilities and strategic planning activities;
  • Marshalling limited resources to the most productive uses with the aim of creating maximum value for the company’s stakeholders;
  • Developing and cascading the organization’s strategy/mission statement to the lower-ranking staff, and recommending and implementing approved and appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals;
  • Planning by prioritizing customer, employee, and organizational requirements;
  • Maintaining and monitoring staffing levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfil organizational requirements;
  • Driving performance measures for the operation (including a consideration of efficiency versus effectiveness);
  • Being in the spotlight. Need to manage the luxury of working behind a “public” figure both inside and outside the organization and must learn how to manage this additional obligation.
  • Provide timely, accurate and complete reports on the operating condition of the Company;
  • Remain knowledgeable of market and industry trends, competitors, and all aspects of the Company’s market;
  • Establish key performance indicators for management of the operations team;
  • Responsible for capital planning and expenditures;
  • Establish commission structures, training and long and short-term goals for the operations team;
  • Gather and analyze industry tends to assist in developing corporate strategy;
  • Represent the Company at various community activities, and meet and network regularly with business leaders in the community;
  • Any other duties in line with the role, which may be assigned from time to time.

Key Requirements

  • University degree in Project Management, Marketing or equivalent.
  • Practical sales and marketing training and/or certification.
  • At least 5 years’ relevant experience, 2 of which must be in a senior level position.
  • Ability to design and implement operations policies and strategies.
  • Excellent communication skills.
  • Ability to manage people and lead a team.
  • Ability to delegate effectively.
  • Excellent analytical skills.
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