In the year 2010, it would have been hard to imagine where the world is today. And in the years since, technology has only become more pervasive, and change more rapid.
Thus it might seem like an impossible question: How can leaders ready themselves for the coming decade, which promises to bring changes that may make our workplace unrecognizable to past generations?
The first step is by realizing that the “future of work” is no longer a distant entity — the future of work has begun. Here are three trends every modern leader should prepare for as we enter the 2020s.
1. The Ubiquity of Artificial Intelligence
In 2018 alone, the number of businesses using artificial intelligence (AI) tripled; now, 37% of businesses have implemented it in some form. Hilton International uses a chatbot and AI-backed interview platform in its recruiting, Amazon uses more than 200,000 robots in its warehouses, and even Domino’s uses an AI tool to supervise pizza makers in Australia and New Zealand. By 2030, research from McKinsey suggests that 70% of businesses will have adopted at least one type of AI technology.
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