There’s a fine line between confidence and arrogance. This is especially true given both entail a strong belief in one’s own abilities. When it comes to the responses they provoke, however, that’s where the similarities end.
Confidence is inspiring; arrogance is a turn-off.
Confidence gets hired; arrogance is shown the door.
Building confidence takes work; arrogance is simple. In fact, it’s easy to come off as arrogant. Avoid these 12 behaviors so you don’t leave the impression of being a Class-A jerk people would rather avoid instead of the confident leader they want to follow.
- Drop names out of context
The name-dropper is a character who frequents many local Chamber of Commerce mixers. Name-droppers are a dime a dozen. Completely unsolicited, they will jabber endlessly about who they know, who they met and who they pal around with. As a journalist, I interview many great business leaders, one of whom was Starbucks CEO Howard Schultz. Bringing up his name in a presentation about leadership is appropriate; talking about Schultz with a barista at my local Starbucks is arrogant.
- Avoid eye contact
Arrogant people could care less about others. They’re only interested in themselves. The arrogant person will constantly be looking past you for someone else to talk to — someone they think will benefit them more than you. Confident leaders look you in the eye and make you feel as though you’re the most important person in the room.
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